Frequently Asked Questions

All items are usually in stock 

An e-cigarette is an electronic tobacco smoking substitute that creates a vapour mist to replicate the experience of smoking a cigarette. There are many types available for those first starting out, on a budget, or looking to splash out.

Regular cigarette smoke contains over 4,000 chemicals, including 43 carcinogenic compounds and 400 other toxins. These include nicotine, tar, carbon monoxide, as well as formaldehyde, ammonia, hydrogen cyanide, arsenic and DDT.
E-cigarettes are non-combustible and, therefore, contain no ash, smoke, tar, or carcinogens. They also do not smell like regular cigarettes (hurrah!) and are widely considered to pose no cause for concern to bystanders.

There are many types of atomiser available in the vaping world today. They sit on top of an e-cigarette battery and use heat to vaporise e-liquid. They can be self-contained and disposable, use replaceable coils, or be rebuildable for experienced vapers who want full control over their vaping experience.

These are the heart of your vaping device. Generally, with a manufactured coil (previously known as wicks), you'll see a small wire wrapped around cotton. The cotton is soaked in e-liquid and, when the wire is heated by the battery, it turns the e-liquid into vapour.
The resistance of a coil is defined in ohms, which tells you how much current the coil will allow to pass through it. The lower the resistance, the more heat will be generated meaning that you will produce more vapour and experience a more intense flavour from your vape juice. The downside is that you will go through more e-liquid and your battery life will be reduced.

You may have heard this expression within the vaping community. If you have seen a fellow vaper producing massive clouds, the chances are they are sub ohming. Go back just a couple of years and sub ohm vaping was reserved for those who built their own coils and modified their batteries. Nowadays, sub ohm tanks, pre-built coils and capable batteries are commonly available off the shelf.
There are two key ways to increase the amount of vapour you get out of your coil. The first is to increase the power of your battery in order to increase the heat; but there are limitations on the amount of power you can put through the coil before it stops creating more vapour and just gets really really hot. This will burn your coil which does not taste good!
A sub ohm coil has a resistance of less than 1 ohm; it combines a thicker wire with a higher airflow so you can use more power before you start creating excessive heat. The thicker wire increases the surface area which is in contact with the cotton (wick) which means more e-liquid is vapourised, and bigger clouds are produced.

Coils will need replacing periodically; the length of time between changes depends on a number of factors. The amount of device use, power settings, chosen e-liquid, and other variables, all affect the lifespan of the coil. Generally you would want to replace your coil as and when you encounter a burnt or poor taste from your atomiser

Shipping Orders will be processed within 24 hrs of receipt of payment and sent standard rate (24-48 Hours) post unless we decide to send Signed For due to value. All orders received after 12.30p.m. will be dealt with the following day and all orders received on a Saturday or Sunday will be processed on Monday, Bank Holidays excepted.

We will however endeavour to process all orders as quickly as possible and in most cases orders will be processed same day.

Please note we have no responsibility for the efficiency of Parcel Force once we have posted orders.

FREE Delivery on orders over £30.00Delivery on order UNDER £30 will be charged at £4.00

Warranty

All kits, mods, and tanks come with a 28 day warranty with from the date of purchase. After this you need to refer to the manufacturer’s warranty that is included with the kit. Please check your item for damage as soon as you receive it.

Faulty Returns/Refunds

If you have reason to believe your item is faulty we recommend that you contact us either by email : vapebilston@gmail.com or by phone 07783642505  before returning the item, as we may be able to help rectify a suspected faulty item. Once you have done this and the item is suspected as faulty by us can you then return it. We will not accept any returns before you have contacted us. We do not offer a refund simply because you don’t like the item. As it is an oral product it can only be refunded if it is faulty.

The kit must be returned to us in its original packaging. You need to return it to us before the end of our 28 day warranty and allow 5 working days for us to check it. Once the item is confirmed as faulty we will offer you a replacement or a full refund. You will be responsible for paying for your own shipping costs for returning your item. If the item is faulty and you have a refund or a replacement sent, then we will reimburse you for the return shipping. We do not cover faults caused by accidents, misuse, neglect or normal wear and tear.

Returns Address

The vape warehouse

Vulcan road

Wolverhampton self storage

Wv147lf

Cancellations

The consumer can cancel an order by calling 07783642505 before the order is shipped out. Once the item has been shipped the order cannot be cancelled.

Unwanted Products

An unwanted product can be returned for a full refund within 7 days of delivery as long as it’s in its original, unopened packaging. The consumer must contact us by either email at vapebilston@gmail.com or by phone 07783642505 before returning the product. We are unable to accept any returned e-liquids at all.
Please note that the consumer will be responsible for the shipping costs to return unwanted products.